Client Services Support Tier 1

As a part of the Client Services team, this role is responsible for handling regular support tickets from users, and participates in implementation of our scalable advertising sales solutions.

Responsibilities

Serve as a significant interface to customers by handling discovery and fixes on support issues.
Clearly communicate with the product and development teams when a support ticket requires a code or database level change.
Troubleshoot support tickets and determine the best answer for the issue submitted.
Consult with other team members to ensure proper resolution on all support tickets.

Requirements

Experience with highly accurate data entry
Clear, concise, and comprehensive writing skills in English
Experience using async communication tools like Slack
Knowledge of collaboration tools like Jira and Confluence
Experience with Microsoft Office Product Suite generally

Candidate Qualities

Be detail-oriented
Display critical thinking skills
Thrive in a multi-tasking environment and adjust priorities on-the-fly
Be very thorough in writing detailed troubleshooting documentation
Be a strong team player but still a self-starter
Show curiosity and deep desire to learn
Enjoy collaborating with a geographically distributed team
Support specific coverage needs of Monday to Friday 9am-6pm in UTC-6 (includes flexible hour break)

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